Monday, May 02, 2005

Strengthening Safety With Shift Scheduling Principles

Control center operators, truckers, 911 dispatchers, space engineers and ship captains have all been caught in shift scheduling incidents that made the courts and 6 p.m. news. To reduce such notoriety and losses, safety personnel should spend more time talking with shift scheduling management.

Although the safety and scheduling function are usually housed in different departments, I routinely insist that they work closely together during schedule planning.

Shiftwork Benchmarking Institute has hosted dozens of interviews and cross-industry benchmarking groups, revealing their 24/7 histories, issues and best scheduling practices. From this knowledge, I compiled the "SBI Scheduling Principles."

These are scheduling principles found to reduce human error and improve 24/7 performance and profitability in many industries – including manufacturing, chemical, electric power, refining, mining, security and police. (Via Occupational Hazards)

911 Dispatcher - User Interface Design, Human Computer Interaction (HCI), Ergonomics

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